AI Support Chat for WooCommerce
Licence Terms
Last updated: 29 August 2026
These terms govern the purchase and use of AI Support Chat for WooCommerce. Mondivio’s general terms apply to anything these do not address; where the two differ, these product terms win.
1. Who you are dealing with
| Publisher | Mondivio Solutions, Rotterdam, the Netherlands |
|---|---|
| Chamber of Commerce | KvK 90316630 |
| Support | support@mondivio.com |
| Seller of record | Freemius, Inc. — see section 3 |
2. What you are buying
AI Support Chat is a WordPress plugin that you install on your own store. The plugin code is licensed under the GNU General Public License, version 2 or later, which is what WordPress requires and which gives you broad freedom to use, study and modify it.
What you pay for is not permission to run the code. It is a licence key that entitles you to automatic updates, the Pro features, and our support, for the sites and the period your plan covers.
| Annual | USD 79 per year, per site. Renews automatically until you cancel. |
|---|---|
| Lifetime | USD 249 once, per site. Updates and support for as long as we ship the product. |
| Trial | 14 days, no payment required up front. |
A free version with reduced functionality is available from the WordPress plugin directory; it carries no support commitment.
3. Payment
Freemius, Inc. is the Merchant of Record for every purchase of this plugin. Freemius is the seller named on your invoice, handles the payment, and accounts for EU VAT. Their terms apply to the transaction itself, alongside these terms for the product.
Annual plans renew automatically at the then-current price. You can cancel at any time from your Freemius account or by emailing us; cancelling stops the next renewal and leaves your current period intact.
4. Refunds
We offer a 14-day money-back guarantee on your first purchase. Email support@mondivio.com within 14 days and we will refund you in full, without asking you to justify it.
If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for distance purchases. For digital content delivered immediately, that right lapses once delivery begins with your express consent — but our own guarantee above applies regardless, so you are no worse off.
5. Support
Support covers installation, configuration, defects, and questions about how the product works. It is provided by email at support@mondivio.com, in English or Dutch. We aim to reply within one business day.
Support does not cover custom development, third-party plugins or themes we do not publish, your server configuration, or the behaviour or billing of the AI provider you connect.
6. Your responsibilities
AI Support Chat needs an API key from an AI provider — OpenAI, Anthropic, Google, or an OpenAI-compatible endpoint. That account, its cost, and its terms are yours. You are responsible for:
- Keeping your API key confidential, and the spending it incurs. Costs are billed to you by that provider; we never see them and cannot refund them.
- Telling your own customers, in your own privacy policy, that an AI assistant handles their messages and which provider receives them. Our product privacy notice lists exactly what to disclose.
- The content the assistant produces on your store, and reviewing it where it matters. Language models can be wrong.
- Keeping backups. Any plugin can conflict with another.
7. Acceptable use
Do not use the plugin to break the law, to deceive people about whether they are talking to a machine where disclosure is required, or to process data you have no right to process. We may terminate a licence for serious or repeated abuse, with a refund of any unused prepaid period.
8. Warranty and liability
We take defects seriously and will fix them. But the software is provided as it is: we cannot promise that it will be uninterrupted or error-free, or that it will suit a purpose we did not describe.
To the extent the law allows, our total liability arising from the software or these terms is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, lost profits, or lost data. Nothing here limits liability for intentional misconduct, gross negligence, death or personal injury, or anything else that cannot lawfully be limited. If you are a consumer, your mandatory statutory rights are untouched.
9. Changes
We may change these terms for new purchases and renewals. The version in force when you bought or last renewed is the one that applies to you. Material changes will be announced by email to active customers.
10. Governing law
Dutch law applies. Disputes go to the competent court in Rotterdam, the Netherlands. If you are a consumer, you keep the protection of the mandatory law of your own country of residence and may bring a claim before your local court.
11. Privacy
What the plugin stores and what leaves your server is set out in the AI Support Chat privacy notice. How Mondivio handles data as a company is in our company privacy policy. Both form part of these terms.