WordPress plugin · WooCommerce

Your store answers. Instantly, in any language.

AI Support Chat puts a multilingual assistant on your WooCommerce store that answers from your real store data: products, prices, stock and orders. Powered by your own OpenAI, Claude or Gemini key, with no per-message markup.

Get Pro for $79 a year → Try the live demo
2-minute setupYour AI key, no markup14-day free trialGDPR-aware
Why AI Support Chat

Not a script. Your actual store, answering.

01

Answers from live store data

Products, prices, stock levels, variations, shipping pages and store policies. The AI searches your catalogue on every question and never invents a price.

02

Every language your customers speak

A German question gets a German answer, even on an English store. Cross-language product search translates queries into your catalogue’s language automatically.

03

Your AI key. Your data.

Bring your own OpenAI, Anthropic Claude, Google Gemini or OpenAI-compatible key, such as OpenRouter. No per-message markup, no data pooled through a middleman. Keys stored encrypted.

04

Guest order lookup PRO

“Where is my order?” answered securely: order number and billing email verified together, with anti-enumeration throttling built in.

05

Human hand-off and tickets PRO

When the AI can’t resolve it, it logs a ticket with a reference number and the full transcript. Emailed to your team, visible in wp-admin, with an optional signed webhook to your helpdesk.

06

Hardened and GDPR-aware

Rate limits, honeypots, nonce and referer checks, encrypted keys at rest, configurable IP storage and retention, and WordPress privacy-erasure support.

How it works

Live in two minutes.

01

Install and activate

In wp-admin go to Plugins, Add New and search for Mondivio AI Support Chat, or download the zip and upload it there. WooCommerce is detected automatically.

02

Paste your AI key

Pick a provider (OpenAI, Claude, Gemini or any OpenAI-compatible endpoint), paste your key and hit “Test connection”.

03

Enable the chat

Choose your accent colour and greeting, tick “Show the chat widget”, done. Add knowledge pages and Pro features whenever you are ready.

Watch: connect your AI key in one minute.

AI Support Chat handling a damaged item and logging a support ticket, live on a WooCommerce storefront
A damaged-item request handed off to a human, ticket logged with reference number, right in the chat.
AI Support Chat settings: choose an AI provider and paste your key
The whole setup: pick a provider, paste a key, test the connection.
Copilot Tickets inbox in WordPress admin with an open support ticket and reference number
Every hand-off lands in a tickets inbox in wp-admin: reference, customer email, status and full transcript.
WooCommerce storefront with the AI Support Chat bubble in the bottom-right corner
The widget sits quietly in the corner of your storefront until a customer needs it.
Pricing

Free to start. Pro when it pays for itself.

You pay your AI provider directly at their prices, typically a few dollars a month on a small model. The plugin adds no markup.

Free

$0 forever
  • AI chat widget on your storefront
  • Answers from live products and prices
  • Up to 100 knowledge pages and store notes
  • Your language plus up to 50 more
  • Conversation log, 1 to 90 day retention
  • No badge unless you switch it on
  • Guest order lookup
  • Ticket hand-off and helpdesk webhook
Download free (.zip) →

v1.0.7 · 80 KB · GPLv2 · no account needed

14-day free trial

Pro

$79 per year, or $249 lifetime
  • Everything in Free
  • Guest order-status lookup
  • Email hand-off and support tickets
  • Signed helpdesk webhook (Zendesk, Freshdesk, …)
  • Customer confirmation emails with ticket reference
  • Tickets screen in wp-admin (open / closed)
  • Updates and priority support
Start free trial → $249 lifetime

Secure checkout and EU VAT handled by Freemius. 14-day money-back guarantee.

FAQ

Good questions.

Short answers about keys, models, safety and privacy.

Something else?

Email support@mondivio.com. We reply within one business day, in English or Dutch.

support@mondivio.com →
Do I need my own AI account?
Yes, that is the point. You create a key at OpenAI, Anthropic, Google, or an aggregator like OpenRouter, and paste it into the plugin. You pay them directly at cost, typically a few dollars per month for a small store on a compact model, and your store’s data goes straight to your provider, never through our servers.
Which AI models work?
Any current OpenAI, Claude or Gemini model, plus anything reachable over an OpenAI-compatible endpoint. We recommend small, fast models, GPT-4o mini or Claude Haiku class, which we test against continuously.
Is the order lookup safe?
A customer must supply both their order number and the billing email. Every result is verified against that email before anything is shown, and lookups are throttled per IP to prevent enumeration. The assistant only ever sees a safe summary.
What happens when the AI can’t help?
It offers a hand-off. With the customer’s consent and email it logs a support ticket with a reference number (like SC-XDDT2MV9) and the full transcript, emails your team, and can notify your helpdesk via a signed webhook. Tickets live in wp-admin under Copilot Tickets.
GDPR and privacy?
IP storage is configurable (off, anonymised or full), conversation retention is limited and configurable, API keys are encrypted at rest, and WordPress privacy-erasure requests remove a customer’s conversations and tickets.
Can I see it working before I install anything?
Yes. wordpress.mondivio.com is a live demo store. Ask about products in any language, look up demo order #29 with anna.keller@example.com, or report a broken item and watch it create a ticket.
Get started

Give your store a voice.

Install free, paste a key, and watch it answer your customers tonight.

Start 14-day Pro trial → Play with the demo first

Support: support@mondivio.com · Plugin privacy notice · Licence terms